Important: Always check the web address before entering in your login details anywhere to avoid Phishing Scams.
The verified address for the login page is always: https://identity.consignlyhq.com/signin
The verified address for the forgot passphrase page is always: https://identity.consignlyhq.com/forgot-passphrase
If you forgot your passphrase, you can reset it from the login page.
Click 'Forgot Passphrase' beside the 'SIGN IN' button. Enter your email address and click 'Submit'.
The 'Forgot Passphrase' page
You will be sent an email with a link to enter a new passphrase.